Customer Service

Shipping & Delivery
We have implemented a very simple delivery system for you.  A fixed rate that's finally easy.  If you spend under $50 its $9.90 and over $50 its FREE delivery .  Order as much as you like over $50 and it's still FREE! (APPLIES ONLY FOR SHIPPING WITHIN AUSTRALIA )  for more information on  standard shipping and express shipping,  please visit our  shiiping information page.

Privacy & Security

At (Isabella's Passion Direct), we take your personal information very seriously. For your protection we take the following types of security measures : 

  1. Secure Sockets Layer (SSL) certificate technology|
  2. Firewall technology.
  3. IP Tracking technology
    We designed to accept orders only from Web browsers that permit  IP tracking technology.
  4. Strict limitations of administrative access to our inhouse systems
    All your personal details are held encrypted and we do not keep credit card information.  Every transaction and credit card sale is processed by a real person not a machine.  For your protection we do not process any transaction without a valid phone number to enable us to verify the sale.We pride ourselves on giving personal service with every sale.   If you have any questions or concerns about your personal information please do not hesiate to contact us.
Returns & Replacements
Having the right size or style and you happy is very important to us.  If you need to simply exchange a size or change the colour/style please post to the following address or come to one of our retail stores, click here for more information on exchange, refunds and returns

Payment Methods
You can pay by your master card, visa card, American express  or  Paypal.

    How to use E - Gift card online?
    Login into your account, go to "MY Gift card" there you will find your code, which you can then redeem and use in your shopping cart before completing your order. 
    After login and adding products to your cart, you can use your e- gift card code on My Cart Page, not on checkout page.
Viewing OrdersYou will recive email with tracking number when your order is shipped.
Updating Account Information: You can update your billing adress, contact details and preferences after login.