Shipping Information

 

 

 

 

 

 

 

 

 

 

 

FREE STANDARD DELIVERY ( Australia ) on All Orders Over $49

EXPRESS DELIVERY Extra $5.00

 

Delivery Time

Orders placed before 4PM QLD time each business day are packed and sent the same day. We use Australia Post Express which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only). Regional areas outside the express post network may be 2-5 days. 

 

If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

 

Tracking Your Order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.

https://auspost.com.au/parcels-mail/track.html#/track

 

 

 

 

 

 

 

 

 

 

 

FREE STANDARD DELIVERY ( New Zealand ) on All Orders Over $200

EXPRESS DELIVERY Extra $25.00

 

Delivery Time

Orders placed before 4PM QLD time each business day are packed and sent the same day. We use Australia Post which is next business day delivery within the express post network (Australian capital cities and major metro areas- Perth CBD only). Regional areas outside the express post network may be 2-5 days. 

 

If you have not received your items within 4 business days of making your order please email us with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.

 

Tracking Your Order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.

https://auspost.com.au/parcels-mail/track.html#/track

 

    

                                                                                                                                           

 

FREE U.S EXPRESS SHIPPING when you spend over $2000 USD

Orders under $70 USD are a flat rate charge of $10 USD for express shipping (Actual charge is $13.90 AUD convert to USD here)

 

Delivery Time

All USA & Canada orders are sent Registered Australia Post with signature required and should be received within 8-10 days

 

Tracking Your Order

Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

 

All Other Countries

 

FREE STANDARD DELIVERY ( All international ) on All Orders Over $200

 

All international orders are sent with Australia Post.

 

Delivery Time

* These are Australia Post delivery times for metro/city areas. Delivery may be delayed due to customs clearance or delivery outside metro areas. Estimated delivery time is from date shipped, not necessarily the date of the order. All orders are shipped the same day that are made before 1pm (Brisbane, Australia Time) Monday to Friday. Orders made after 1pm will be shipped the next working day. 

 

Delivery & Order Cost

The delivery cost is a flat rate per order. All charges are in Australian Dollars ($AUD). The currency conversion will provide an estimate to your local currency. The conversion provided estimates the charge in your local currency, however you will be charged in Australian Dollars ($AUD).

 

Order Tracking

We use Australia Post for all international deliveries, which is an express worldwide service and fully trackable. You will be emailed a tracking number on dispatch.

 

Customs Charges 

The customer will be responsible for any customs or import charges. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DELIVERY & HANDLING :

We have implemented a very simple delivery system for you.  A fixed rate that's finally easy.  If you spend under $50 its $9.90 and over $50 its FREE delivery. Order as much as you like over $50 and it's still FREE! (APPLIES ONLY FOR SHIPPING WITHIN AUSTRALIA )

Free shipping applies to the order total of stock at checkout (over $50 not including shipping charges if applicable, redemption offer codes may bring you total purchase order under the $50 minumum, in which case it is standard shipping charges. For example.. your order total is $50 and you enter a $10 discount code which brings your final payment to $40, this order will not receive free shipping. 

 

STANDARD DELIVERY ( Australia )
$9.90 for orders under $50
FREE for orders over $50
Please allow  2-4 business days
(for in-stock items) 

 

STANDARD DELIVERY ( New Zealand )
$9.90 for orders under $100
FREE for orders over $100
Please allow  2-4 business days 
(for in-stock items) 

 

 EXPRESS DELIVERY
For extra fast service.
Order usually arrives 2nd day (for in-stock items)             
Most cities in Australia only.
 Extra $5.00 to standard delivery 

if you have any further questions, please let us know in the comments box when you checkout.

 

INTERNATIONAL DELIVERY (Outside Australia & New Zealand)

AU$14.90 per order

Order usually arrives within 10 - 14 business days 
(for in-stock items only).
Free International Shipping for orders over A$200 

ORDER SAFE WITH US. For your peace of mind, we send all packages out registered e-parcel service with a signature required.   If you want it delivered to your work address please add this location when you checkout.   YES, we do deliver to PO Boxes.  Sorry no COD's.
BACKORDERED STOCK: If we are out of stock of a particular item we will contact you and arrange several shipments to complete your order.  Please note that the total shipping and handling charge will not increase. As we are utilising the services of a third party (Australia Post) to deliver our products we have no control over delivery times and international shipments can be subject to various delays that are outside of our control (such as carrier or shipping delays, weather, customs etc).  


Customs and Import Taxes/ Duties

Depending on the dollar amount and type of items purchased, your order may be subject to GST, VAT or import taxes and/or duties when your package arrives in your country.  As we cannot predict the charges, Isabella's Passion ships your items 'duty/tax unpaid' and does not collect them.  You will be notified by the local customs service if any charges are applicable. For further information regarding importation duty and taxes please contact your local customs office or a customs broker.


Shipping Restrictions

Some products that Isabella's Passion stock may not be be available to sell in all countries.  Certain beauty products contain flammable liquid that cannot be shipped.  You will be advised during checkout if a product cannot be shipped to the delivery address you list.

                                                                                                                                                                                                                                                     IPshipping2009c 

New layer...
New layer...
New layer...