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Shipping Information

DELIVERY & HANDLING :

We have implemented a very simple delivery system for you.  A fixed rate that's finally easy.  If you spend under $50 its $9.90 and over $50 its FREE delivery. Order as much as you like over $50 and it's still FREE! (APPLIES ONLY FOR SHIPPING WITHIN AUSTRALIA )

Free shipping applies to the order total of stock at checkout (over $50 not including shipping charges if applicable, redemption offer codes may bring you total purchase order under the $50 minumum, in which case it is standard shipping charges. For example.. your order total is $50 and you enter a $10 discount code which brings your final payment to $40, this order will not receive free shipping. 

 

STANDARD DELIVERY ( Australia )
$9.90 for orders under $50
FREE for orders over $50
Please allow  2-4 business days
(for in-stock items) 

 

STANDARD DELIVERY ( New Zealand )
$9.90 for orders under $100
FREE for orders over $100
Please allow  2-4 business days 
(for in-stock items) 

 

 EXPRESS DELIVERY
For extra fast service.
Order usually arrives 2nd day (for in-stock items)             
Most cities in Australia only.
 Extra $5.00 to standard delivery 

if you have any further questions, please let us know in the comments box when you checkout.

 

INTERNATIONAL DELIVERY (Outside Australia & New Zealand)

AU$14.90 per order

Order usually arrives within 10 - 14 business days 
(for in-stock items only).
Free International Shipping for orders over A$200 

ORDER SAFE WITH US. For your peace of mind, we send all packages out registered e-parcel service with a signature required.   If you want it delivered to your work address please add this location when you checkout.   YES, we do deliver to PO Boxes.  Sorry no COD's.
BACKORDERED STOCK: If we are out of stock of a particular item we will contact you and arrange several shipments to complete your order.  Please note that the total shipping and handling charge will not increase. As we are utilising the services of a third party (Australia Post) to deliver our products we have no control over delivery times and international shipments can be subject to various delays that are outside of our control (such as carrier or shipping delays, weather, customs etc).  


Customs and Import Taxes/ Duties

Depending on the dollar amount and type of items purchased, your order may be subject to GST, VAT or import taxes and/or duties when your package arrives in your country.  As we cannot predict the charges, Isabella's Passion ships your items 'duty/tax unpaid' and does not collect them.  You will be notified by the local customs service if any charges are applicable. For further information regarding importation duty and taxes please contact your local customs office or a customs broker.


Shipping Restrictions

Some products that Isabella's Passion stock may not be be available to sell in all countries.  Certain beauty products contain flammable liquid that cannot be shipped.  You will be advised during checkout if a product cannot be shipped to the delivery address you list.

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